Refund & Cancellation Policy

1. Room Reservation Cancellation Policy

At D'Polo Hotels, we understand that travel itineraries can change. Our standard individual room reservation cancellation terms are structured as follows:

2. Peak Season & Special Event Bookings

Reservations booked for peak holiday periods (including Christmas, New Year, Independence Day/Republic Day extended weekends, IPL fixture dates at HPCA Stadium, and long holiday weekends) are subject to a strict non-refundable policy once confirmed, unless specified otherwise in your booking confirmation voucher.

3. Banquets, Group & Destination Wedding Bookings

Group reservations (3 or more rooms), banquets, corporate conferences, and destination weddings are governed by individual contracts and event agreements agreed upon between the organizer and D'Polo Hotels management. Token advances and stage payments for banquet venues are non-refundable.

4. Refund Processing Timelines

• Approved refunds for online payments made via Razorpay will be credited back automatically to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI Account).
• As per standard banking settlement protocols in India, refunds typically reflect in the guest's bank account within 5 to 7 business days from the date of cancellation confirmation.
• D'Polo Hotels will provide an official cancellation receipt and transaction refund reference ID upon processing.

5. Modification of Dates

Guests wishing to reschedule their dates of stay must notify reservations at least 48 hours in advance. Date modifications are subject to room availability and tariff differences for the revised dates.

6. How to Request a Cancellation

To request a cancellation, please have your Booking Reference Number (e.g. DP-XXX-XXXX) ready and contact our team:

• Reservations Email: reservations@dpolohotels.com
• Front Desk Helpline: +91 83529 74000
• WhatsApp Desk: +918352958000